Preguntas Frecuentes
Below FAQ are some common concerns of our clients before placing an order, if you have other questions, don't hesitate to ask our online assistant.
Prices in our store are in Euros. This means that your bank, if not using Euros, will have to make the exchange rate conversion and may incur in some conversion costs. We facilitate an exchange rate calculator that you can use in order to see how much our boots cost you in your local currency.
Our fulfilment center is now in Spain, Europe. Customs taxes may apply once your order arrives the UK.
Inside each product you have a tab called “sizes” with many equivalences so that you can see which size is more suitable for you.
If you want to make a size change, please follow the steps on our returns changes page.
*Please note that the returned products must be unworn, unwashed, complete with all original tags, and in original and resalable conditions. If the products are not in this condition, we can cancel the change and you will still have to be charged the cost associated to the return.
If you receive any defective product, send us pictures where the defect is clearly shown. Send us the details to help@oakandhyde.com and we will tell you what to do in a short period of time.
REMEMBER: You have 14 days since the time you receive your order to process the return. Please note that the returned products must be unworn, unwashed, complete with all original tags, and in original and resalable conditions. If the products are not in this condition, we can cancel the change and you will still have to be charged the cost associated to the return.
If you receive an incorrect order, send us a picture of everything you have received, along with the respective references in the box, and we will resolve the problem for you once the content is verified. Send us the details to help@oakandhyde.com.
Once your order has been shipped, you will receive an email from our logistics company, Transnatur. In this email you will find the tracking number and instructions you can use to find where your order is.
You can see the status of your order at our tracking page.
If your payment has been declined, please retry, just in case it was a network problem.
If still the transaction has not been executed, please check your credit card information.
It is also possible to try to complete the purchase with another payment method.
For more information about the reasons for the refusal of payment, please contact your financial institution.
All deliveries must be signed by the recipient.
If there is no one at the time of delivery, the dealer will normally try the next working day.
The dealer will leave you a notice card with the shipping information and instructions on how to arrange a new date for delivery or pick up at one of the courier's offices.
There is also the possibility that a friend, neighbour or co-worker signs the delivery for you.
If you want to return your order please follow the steps on our returns changes page.
*Please note that the returned products must be unworn, unwashed, complete with all original tags, and in original and resalable conditions. If the products are not in this condition, we can cancel the change and you will still have to be charged the cost associated to the return.
In case of return of any product, we will make the payment of the price of the items purchased within a maximum period of 4 - 5 business days from the date we receive the package.
You will receive a confirmation email when we have processed the return.
The payment will be made using the same payment method that you used to make the purchase.
If you are willing to sell our Products in your store, please contact business@oakandhyde.com.
