Eurogloria, S.L. recognizes the importance of protecting the sphere of privacy of the user of the website www.oakandhyde.com, for which we have developed a Policy of Protection of Personal Data that we put in his knowledge, so that the User freely and voluntarily decides, if he wishes, facilitate Eurogloria, S.L. the personal data that may be required or obtained when using the services offered on the website.

 

SUMMARY TO OUR PRIVACY POLICY:

• WHO ARE WE? We are EUROGLORIA, S.L. (Hereinafter, we, Eurogloria or Oak&Hyde) and we treat your personal data as responsible for the treatment. This means that we take charge of how to use and protect your data

• WHAT DO WE USE YOUR DATA FOR? We will use your data (obtained online or in person), among other purposes, to manage your registration as a user, manage the purchase of products or services, recommend things that might interest you, answer your questions, as well as, in case you wish ,send you our personalized communications.

• WHY DO WE USE THEM? We are legitimated to treat your data for different reasons. The main one, is that we need to treat them to execute the contract that you accept with us when registering and making a purchase or enjoying any of our services or functionalities, although there are other reasons that legitimize us, such as interest in answering your questions or the consent you give us to send you our newsletter, among others.

• WITH WHOM DO WE SHARE YOUR DATA? We will share your data with service providers that help or support us and are already located within or outside the European Union.

• YOUR RIGHTS. You have the right to access, rectify or delete your personal data. In some cases, you also have other rights, for example, to oppose us using your data or to port, as we explain in detail below.

Next, you have at our disposal our complete Privacy Policy below to understand in detail the use we will make of your personal data and the rights you have in relation to them.

 

BEFORE STARTING…

• In this Privacy Policy you will find all the relevant information that applies to the use we make of the personal data of our customers and users, regardless of the channel or means (online or in person) of OAK&HYDE that you use to interact with us.
• We are transparent about what we do with your personal data, so you understand the implications of the uses we carry out or the rights you have in relation to your data:
• We permanently provide you with all the information in this Privacy Policy that you can consult when you deem it appropriate and, in addition, or you will also find information about each treatment of your personal data as you interact with us.

• Some names that we will use in this Privacy Policy: o When we talk about our Platform, we will refer in general to any of the channels or digital media or in person that you have used to interact with us, the main ones are:

- Our Web, www.oakandhyde.com

- In person, in one of our Physical Stores.

 

1. RESPONSIBLE FOR THE PROCESSING OF YOUR DATA

The person responsible for the processing of your data is:

EUROGLORIA, S.L., a company that currently operates in Spain and sells all over the world:

Postal address: Calle Juan Negrín, 61. 03320. Elche (Alicante), Spain.

Electronic mail of the Delegate of Data Protection: dataprotection@oakandhyde.com

In other words, EUROGLORIA S.L., is responsible for the treatment. This means that we take charge of treating and protecting your personal data.

 

2. PURPOSE OF YOUR PERSONAL DATA

Depending on the products, services or functionalities that you want to enjoy at each moment we will need to process some data or others, which in general will be, as the case may be, the following:

• your identifying information (for example, your name, surname, language and country from which you interact with us, contact information, etc);
• economic and transactional information (for example, your payment or card information, information about your purchases, orders, returns, etc.);
• connection data, geolocation and navigation (in case you interact with us from your mobile, for example);
• commercial information (for example, if you are subscribed to our newsletter),
• information about your tastes and preferences.

Remember that, when we ask you to fill in your personal data to give you access to some functionality or service of the Platform, we will mark some fields as obligatory, since they are data that we need to be able to provide the service or give you access to the functionality in question.

Please bear in mind that if you decide not to provide us with this information, you may not be able to complete your registration as a user or that you can not enjoy those services or functionalities.

Depending on how you interact with our Platform, we will treat your personal data for the following purposes:

 

PURPOSE	INFORMATION
1. To manage your registration as a user of the Platform	In case you decide to register as a user in our Platform, we need to process your data to identify you as a user of the same and give you access to its different functionalities, products and services that are available to you as a registered user.   You can cancel your registered user account by contacting us through Customer Service (help@oakandhyde.com).   You also have the possibility to use the access or login through a social network like Facebook, either to register as a new user or to link the login to your current account.   In that case, your login credentials, as well as your email in case you authorize it, will be imported from your social network account.   By using this login option, the social network may send us some additional information from your public profile, such as: your name, sex, approximate age or profile picture, in accordance with the terms of use of the network social, that we recommend that you read carefully.   Unless you give us your authorization, we will not keep this additional information. Likewise, the use of this functionality may imply that you provide certain information about your activity to the social network.   In any case, we recommend you to review the configuration of your privacy and the privacy policies of social networks to know how these data are treated by these social networks.
2. For the development, fulfillment and execution of the contract of sale or of services that you have contracted with Us in the Platform	This purpose includes the processing of your data for, mainly:   • Contact you regarding updates or informative communications related to the functionalities, products or services contracted, including sending quality surveys about the products or services provided.    Manage the payment of the products you buy, regardless of the means of payment used. For example:   • if when you buy any of our products through the Web or the App, you choose to activate the functionality of saving your card data for future purchases, we need to process the indicated data for the activation and development of said functionality. The consent for the activation of this functionality allows your self-completed payment data to appear in subsequent purchases so that you do not have to re-enter them in each new process, and they will be valid and valid for subsequent purchases. You can modify or delete your cards at any time through the section corresponding to the payment information, or from your user account registered on the Web.   • If you use the Wallet functionality of the App to pay for your face-to-face purchases, we need to process your data for the activation of this, so that you can initiate your payments in the purchases that you make in the physical stores of OAK&HYDE (hereinafter "the Physical Stores"). ") And enabled for that purpose.    Activate the necessary mechanisms in order to prevent potential fraud against you and against Us during the purchase process. If we consider that the transaction may be fraudulent, this treatment may result in the blocking of the transaction.    Manage possible returns once you have made a purchase and manage requests for information on the availability of clothing, product reservations through the Platform, according to these options are available at all times.    For billing purposes and to put at your disposal the tickets and invoices of the purchases that you have made in the Platform.    Guarantee the use of other functionalities or available services, such as the purchase, management and use of the Gift Card or the Gift Ticket.
3. To meet the requests or requests you make through the Customer Service channels	We only treat personal data that is strictly necessary to manage or resolve your request or request.
4. For marketing purposes	This purpose includes the processing of your data for, mainly:    To the extent that you subscribe to our Newsletter, we will process your personal data to manage your subscription, including the sending of personalized information about our products or services through various means (such as email or SMS).    Therefore, keep in mind that this data processing involves the analysis of your user profile or client to determine what your preferences are and therefore what the products and services that best fit your style may be when sending you information . For example, based on your purchase and browsing history (ie, based on the items you clicked on), we will make suggestions about products that we think may interest you and, if you are a registered user, we will provide you with the "cart recovery" functionality.    Remember that you can unsubscribe from the Newsletter at any time and at no cost through the instructions provided in each communication. You can also contact us through help@oakandhyde.com and we will unsubscribe you from notifications.    Carry out promotional actions (for example, for the development of contests or the sending of your list of items saved to the email you indicate). By participating in any promotional action, you authorize us to treat the data you provide us based on each promotional action and we can communicate through various means such as social networks or the Platform itself. In each promotional action in which you participate you will have available the legal bases where we will provide you with more detailed information about the treatment of your data.    Disseminate photographs or images that you have publicly shared on the Platform or through our channels on social networks, provided you give us your consent to do so.
5. Usability and quality analysis to improve our services	If you access our Platform, we inform you that we will treat your browsing data for analytical and statistical purposes, that is, to understand the way in which users interact with our Platform and thus be able to introduce improvements in it. Likewise, sometimes we carry out actions and quality surveys aimed at knowing the degree of satisfaction of our customers and users and detecting those areas in which we can improve.

 

3. WHAT IS THE LEGITIMATION FOR THE TREATMENT OF YOUR DATA?

PURPOSE	LEGITIMATION
1. Manage your registration as a user of the Platform	The processing of your data is necessary for the execution of the terms that regulate the use of the Platform. In other words, in order for you to register as a user on the Platform, we need to process your personal data, otherwise we could not manage your registration. In the event that you choose to use the access or login through a social network, the reason why we are entitled to treat your data is the consent you give at the time of authorizing the transfer of your data from the social network
2. Development, fulfillment and execution of the contract of sale or services	The processing of your data is necessary for the execution of the contract of sale or provision of services that links us to you.   It is possible that some data processing associated with the purchase process is activated only because you request it or authorize us, such as the storage of payment data (card) for future purchases or the processing of data necessary to scan the tickets. of purchase through the Wallet section of the App or to inform you of the availability of our products.   In these cases, the basis on which we treat your data is your own consent. We believe that we have a legitimate interest to perform the necessary checks to detect and prevent possible fraud when you make a purchase. We understand that the treatment of this data is positive for all parties involved when the payment of a purchase occurs and in particular for you because it allows us to put measures to protect against fraud attempts made by third parties.
3. Customer Service	We consider that we have a legitimate interest to meet the requests or queries that you ask us through the various means of contact existing. We understand that the treatment of these data is also beneficial for you in that it allows us to be able to assist you adequately and resolve the questions asked. When you contact us, in particular, for the management of incidents related to your order or the product / service acquired through the Platform, the processing is necessary for the execution of the purchase agreement. When your query is related to the exercise of the rights that we inform you about below, or with claims related to our products or services, what legitimizes us to treat your data is the fulfillment of legal obligations on our part.
4. Marketing	The legitimate basis for processing your data for marketing purposes is the consent you give us, for example, when you agree to receive personalized information through various means, when you authorize the sending of push notifications on your mobile device, or when you accept the legal basis to participate in a promotional action or to post your photographs on the Platform or on our social media channels. To show you personalized information, we consider that we have a legitimate interest to make a profile with the information we have about you (such as the navigation you make, preferences or shopping history) and the personal information you have provided us such as age range or language, since we understand that the treatment of this data is also beneficial for you because it allows you to improve your experience as a user and access information according to your preferences.
5. Usability and quality analysis	We consider that we have a legitimate interest to analyze the usability of the Platform and the degree of user satisfaction since we understand that the treatment of this data is also beneficial for you because the purpose is to improve the user experience and offer a higher quality service .

 

4. HOW LONG WILL WE KEEP YOUR DATA?

 

The period of conservation of your data will depend on the purposes for which we treat them, as explained below:

 

PURPOSE	Term of conservation
1. Manage your registration as a user of the Platform	We will treat your data during the time you maintain the status of registered user (that is, until you decide to unsubscribe).
2. Development, fulfillment and execution of the contract of sale or services	We will treat your data during the time necessary to manage the purchase of the products or services that you have acquired, including possible returns, complaints or claims associated with the purchase of the product or service in particular . In some occasions, we will only treat the data until the moment you decide, as is the case of the payment data (card) that you have requested to store for possible future purchases.
3. Customer Service	We will treat your data for as long as necessary to meet your request or request.
4. Marketing	We will treat your data until you unsubscribe or cancel your subscription to the newsletter. If you participate in promotional actions we will keep your data for a period of six (6) months from the end of the action.
5. Usability and quality analysis	We will treat your data promptly during the time in which we proceed to perform an action or survey of specific quality or until we anonymize your browsing data.

 

Independently of the fact that we treat your data for the time strictly necessary to fulfill the corresponding purpose, we will keep them later duly stored and protected during the time in which responsibilities arising from the treatment may arise, in compliance with current regulations at all times. Once the possible actions are prescribed in each case, we will proceed to the suppression of the personal data.

 

 5. WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

 

To fulfill the purposes indicated in this Privacy Policy, it is necessary that we give access to your personal data to third parties that provide us with support in the services we offer you, namely:

 Financial entities

 fraud detection and prevention entities,

 technology service providers,

 suppliers and collaborators of logistics services, transport and delivery,

 service providers related to customer service.

 suppliers and collaborators of services related to marketing and advertising.

 

For the service, some of the aforementioned providers are located in territories outside the European Economic Area that do not provide a level of data protection comparable to that of the European Union, such as the United States. In such cases, we inform you that we transfer your data with adequate guarantees and always keeping the security of your data:

 Some providers are certified in Privacy Shield, certification that you can consult in the following link:

https://www.privacyshield.gov/welcome

 With other suppliers we have signed Type Contractual Clauses approved by the Commission, whose contents can be consulted in the following link:

https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contractstransfer-personal-data-third-countries_en

 

6. WHAT ARE YOUR RIGHTS WHEN YOU FACILITATE US YOUR DATA?

 

We are committed to respect the confidentiality of your personal data and to guarantee you the exercise of your rights. You can exercise them without cost by writing an email to our address dataprotection@oakandhyde.com, simply indicating the reason for your request and the right you want to exercise. In case we consider it necessary to identify you, we can request a copy of a document proving your identity. In particular, regardless of the purpose or legal basis under which we treat your data, you have the right to:

• Ask us for access to the data we have available to you. We remind you that if you are a registered user of the Platform you can also check this information in the section corresponding to your personal data.
• Ask us to rectify the data we already have. Remember that if you are a registered user of the Platform you can also access the section corresponding to your personal data of your account to modify or update your personal data. Anyway, keep in mind that by actively providing your personal data by any means, you guarantee that they are true and accurate and you agree to notify us of any change or modification of these. Any loss or damage caused to the Platform or the person responsible for the Platform or to any third party due to a communication of erroneous, inaccurate or incomplete information in the registration forms, will be the sole responsibility of the user. Please remember that as a general rule, you must only provide us with your own personal data, not those of third parties, except as permitted in this Privacy Policy.
• Ask us to suppress your data to the extent that they are no longer necessary for the purpose for which we need to treat them as we have informed you above, or in which we no longer have the legitimacy to do so.
• Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or that we keep them beyond the necessary time when you may need it.

If you have given us your consent to the processing of your data for any purpose, you also have the right to withdraw it at any time. Some of the ways in which you can withdraw your consent are explained in section 2 in which we explain for what purposes we treat your data.

When our legitimacy for the processing of your data is your consent or the execution of the contract, as explained in section 3, you will also have the right to request the portability of your personal data. This means that you will be entitled to receive the personal data that you have given us in a structured format, commonly used and readable by a machine, in order to transmit it directly to another entity, provided that it is technically possible.

On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to oppose the processing of your data.

Finally we inform you of your right to file a claim with the relevant data protection control authority, in particular, with the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index-ides -idphp.php)

 

7. WHAT HAPPENS IF YOU FACILITATE THIRD PARTY DATA?

 

We offer functionalities or services that require that we treat the personal data of a third party that you provide, as in the case of the activation and sending of the Gift Card or the management of the Gift Ticket request. If you provide Personal Data of third parties, you guarantee to have informed them about the purposes and the way in which we need to process your personal data.

 

8. CHANGES WITH RESPECT TO THE ABOVE PRIVACY POLICY

 

We may modify the information contained in this Privacy Policy when we deem it convenient. In case we do, we will notify you in different ways through the Platform (for example, through a banner, a pop-up or a push notification), or we will even notify you to your email address when the change in question is significant to your privacy, so you can review the changes, assess them and, where appropriate, oppose or cancel any service or functionality. In any case, we suggest you review this Privacy Policy from time to time in case there are minor changes or we introduce some interactive improvement, taking advantage of the fact that you will always find it as a permanent point of information on our Website.

 

9. COOKIES

We use cookies and similar devices to facilitate your navigation on the Platform, to know how you interact with Us and, in certain cases, to be able to show you advertising based on your browsing habits. Please, read our Cookies Policy to know in more detail the cookies and similar devices that we use, their purpose and other information of interest.