The present text (together with the documents mentioned therein) establishes the conditions governing the use of this website (www.oakandhyde.com) and the purchase of products therein (hereinafter "Conditions"). 

It is highly recommended that you carefully read these Conditions, as well as our privacy policy and cookies (together, the "Data Protection Policies") before using this website. By using this website or placing an order through it, you agree to be bound by these Terms and our Data Protection Policies, so, if you are not in accordance with the entire Conditions and Policies of Data Protection, you should not use this website.

These conditions may be modified at any time, for commercial purposes or in compliance with new legal provisions. It is the responsibility of the USER to read them periodically, since those conditions that are in force at the time of placing orders or in the absence of these, at the time of use of the website.

If you have any questions related to the Conditions or the Data Protection Policies you can contact us through help@oakandhyde.com.

These terms and conditions are written in Spanish and then translated into other languages. In case of confusion, the language that will predominate will be Spanish.

1. General Information

In compliance with article 10 of Law 34/2002, of July 11, Services of the Information Society and Electronic Commerce:

OAK&HYDE® is the registered trademark owned by EUROGLORIA, S.L. Spanish mercantile company with registered office in Elche (Alicante), Elche Parque Empresarial, Calle Juan Negrín, number 61, C.P. 03203 and email help@oakandhyde.com. EUROGLORIA, S.L. is duly registered in the Mercantile Register of the Province of Alicante, in Volume 2315, Book 0, Page A-58011, and has CIF number B53456299.

 

2. Object of the Website

The purpose of the website is to provide the user with a platform to publicize and, where appropriate, purchase our footwear and accessories products.

In this sense, the user will be able to know and, if necessary, buy or contract the products offered by OAK&HYDE®. 

From the moment that the user uses and accesses this website, he is credited with the status of USER. The use or access to this website implies the knowledge and full acceptance of these General Conditions and from which OAK&HYDE can establish at any time. Consequently, it will be the responsibility of all visitors or users to carefully read the General Conditions of Use and Purchase in force on each of the occasions in which you access this Website.

In case the user is not satisfied with any or all of the following terms, he/she must refrain from accessing the website and/or using the contents and/or services available.

In any case, by accessing this website, the user accepts the general conditions of the contract.

 

3. Purchase of Products

3.1. How to buy Products

To place orders for Products, you must follow the purchase procedure established on the Website, read and accept these Conditions of Use. After this, OAK&HYDE, once verified the payment and the information essential to carry out the commercial transaction, will send an email electronic confirmation that the Order has been accepted (the "Order Confirmation"). Also, we will inform you by email that the product is being shipped (the "Shipping Confirmation"). 

3.2. Availability of Products

All Products that are sold on the website are subject to availability. In the event that, once sent the Confirmation of Shipment, OAK&HYDE could not dispose of the requested Product for any circumstance, it will contact the User as soon as possible communicating this fact. In such case, OAK&HYDE, may: 

1. Offer the User, without price increase, a product with characteristics and specifications similar to the one originally requested. Although, said offer must be expressly accepted by the user. 
2. Offer the user the product requested by it, as well as the delivery time of it, if this is higher than the one established in the present terms and conditions, so that the user accepts or rejects the new delivery period.
3. Offer the User to cancel the requested Order by reimbursing the amount paid for it, within a maximum period of 14 working days (excluding Sundays and holidays, taking into account the holidays of the OAK&HYDE facilities, indicated in these terms and conditions).

3.3. Refusal to process an Order

OAK&HYDE will always do everything possible to process all Orders. Although, exceptional circumstances may occur that require you to refuse the processing of an Order after having sent the Confirmation of the purchase order, so OAK&HYDE reserves the right to make such rejection at any time, at its discretion, notifying the customer to the email address indicated by the user.

OAK&HYDE reserves the right to withdraw any of its Products from the Website at any time, not assuming any liability to the User or to any third party for the removal of their products from the Website, regardless of whether said Product has been sold or not. 

Also,

OAK&HYDE reserves the right to remove or modify any material or content of the Website.

3.4. Product Delivery

Notwithstanding what is established in clause 3.2 above and with the reservations made regarding the occurrence of extraordinary circumstances that prevent the processing or shipment of the products, once the Shipping Confirmation has been sent, the Products will be delivered to the address indicated by the User when placing the Order, in the approximate term of between one and seven (1-7) working days (without counting Sundays or holidays) since the products leave the OAK&HYDE facilities.

OAK&HYDE does not assume any responsibility when the delivery of the Product is not made within the aforementioned period as a result of the data provided by the User being false, inaccurate or incomplete or when the delivery can not be made for fortuitous reasons or outside OAK&HYDE or to the TRANSPORTER, assigned for such purpose, such causes could be, among others: the absence of the User at the address indicated by it; erroneous data consigned by the user; the retention of the Product in Customs.

3.5. Impossibility of Delivery

In the event that the delivery of the products by the CARRIER has not been successful, we will try to make a second delivery on the next day. If the delivery is not successful, the order will be available to the customer during the period of fifteen days at the office indicated by the carrier. If within that period the USER does not proceed to pick up the order, OAK&HYDE will terminate the contract due to impossibility of compliance, proceeding to reimburse the amounts paid by the User, although the User must pay the return of the order and the consignment costs that, if applicable, the transport company would pass on to OAK&HYDE, for the storage of the order. Without prejudice to the cancellation of the order, the customer may again proceed to make the same order if desired.

Please bear in mind that the storage and re-shipment of your product (s) may have an additional cost.

3.6 Transmission of Risk and Property

The risks of the products will be assumed by the USER from the moment of delivery.

OAK&HYDE reserves the full ownership of the products sold, until the full payment thereof.

3.7 Price and Payment

The prices of each Product will be those published on the Website on the date on which the User places the Order.

Prices in our store are in Euros. This means that your bank, if not using Euros, will have to make the exchange rate conversion and may incur in some conversion costs. We facilitate an exchange rate calculator that you can use in order to see how much our boots cost you in your local currency. 

There is a possibility that incorrect prices may be published. In this case OAK&HYDE will inform the User as soon as possible of the error and will give him the option to reconfirm the Order at the correct price or cancel it. If OAK&HYDE fails to contact the User, the Order will be considered canceled and the User will be reimbursed in full for the amounts he has paid.

OAK&HYDE shall not be obliged to supply the User with any Product at the incorrect lower price (even if the Confirmation of Delivery has been sent) if the error in the price is obvious and unambiguous and could reasonably have been recognized by the User as an incorrect price.

Prices may change at any time. However, the possible changes will not affect the orders with respect to which OAK&HYDE has already sent you the Order Confirmation.

The User can make the payment by credit or debit cards Visa, Visa Electron, Mastercard, American Express or by Paypal. To minimize the risk of unauthorized access, the data of the User's credit card will be coded. Whether the form of payment is made by credit or debit card or through Paypal, the charge will be made at the time OAK&HYDE sends the Order Confirmation to the User. 

3.8 Taxation in commercial operations

The price of the product includes the applicable taxes in each case.

In the orders destined to the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of taxes and duties in accordance with the regulations in force in each of these territories.

The price of the product does not include shipping costs, as well as fiscal customs costs outside Spanish territory. These costs can be consulted in the purchase process once you enter your shipping address. 

The applicable VAT rate will be the legally valid at all times depending on the date of purchase of the product(s).

If you wish to receive an invoice for your purchase, you must contact us through contact@oakandhyde.com. 

 

4. Return Policy

4.1. Legal Right to Cancel the Purchase

In compliance with the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, you have the right to desist (without need for justification) of this contract within a period of 14 calendar days from the day you acquired (you, or the third party designated by you who acquired the Carrier's products, or the person who is at the address indicated for the delivery of the products, and that has accepted the delivery of the same), the material possession of the last of the products made in a single purchase.

In order to comply with Article 69 of the aforementioned standard you can download here, the form to be filled in if you intend to exercise the right of withdrawal.

To exercise the right of withdrawal, you must complete the withdrawal form, and send it, or by mail to OAK&HYDE, to the address, Elche (Alicante), Calle Juan Negrín No. 61, Elche Parque Industrial, C.P. 03203, or by email to the address: contact@oakandhyde.com, together with a copy of your D.N.I. and copy of your delivery note/invoice. 

In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise by this party of this right be sent before the expiration of the corresponding term (14 days).

In the case that the order has been retained by a Customs Tax agency, the customer must either pay for the duties, or ask the company to pay for them, in the case of a return or cancellation, taking into account that the amount refunded will be those of ther order minus Customs Tax expenses associated to the return.

 

4.2. Consequences of the Withdrawal 

In case of withdrawal by the user, will be reimbursed the payments received for shipping, without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make such refund using the same means of payment used by you for the initial transaction.

However, the foregoing, we may retain the refund until we have met one of the following conditions:

• OAK&HYDE has received the products.
• The USER has presented to OAK&HYDE an unequivocal proof of the return of the products.

You must return or deliver directly the products or request on our website the return through a courier / courier, without any undue delay, and in any case, within a maximum period of 14 calendar days from the date you notify us his decision to withdraw from the contract. The deadline will be considered fulfilled if the goods are returned before the end of that period.

Unless you return the goods personally in our warehouse or through a courier organized by us, you must assume the direct cost of returning the goods.

OAK&HYDE will not accept the return of the products, (and therefore will not reimburse the price of the same):

• If the product shows signs of having been used.
• The product is not returned in the same state in which it was sent and when possible in its original packaging. If the original packaging is not available, OAK&HYDE may charge you for the market value of the packaging.

4.3. Returns

If you want to return your order please follow the steps at our returns changes page.

*Please note that the returned products must be unworn, unwashed, complete with all original tags, and in original and resalable conditions. If the products are not in this condition, we can cancel the change and you will still have to be charged the cost associated to the return. 

4.4. Size Changes

The size change process is done via our: returns changes page.

*Please note that the returned products must be unworn, unwashed, complete with all original tags, and in original and resalable conditions. If the products are not in this condition, we can cancel the change and you will still have to be charged the cost associated to the return.

4.5. Faulty Products

If products are faulty in some way, please contact faulty@oakandhyde.com with the Subject: faulty + your order number.

We will send you instructions in regard of how to manage your order. You have 14 days of receipt of your order to return your order. We will give you instructions via email on how to proceed.

We may ask you for photographs as well as double check the products one we receive them. If the products are indeed faulty, we will assume the shipping cost and make you a total refund.

 

5. Use of the Website 

These general conditions of use of the portal regulate the access and use of the portal, including the contents and services made available to users in and/or through the portal, either through the portal, either by its users or by third parties. However, access and use of certain content and/or services may be subject to certain specific conditions.

 

6. Modifications 

OAK&HYDE reserves the right to modify at any time the general conditions of use of the portal. In any case, it is recommended that you periodically consult the present terms of use of the portal, as they can be modified.

 

7. Users Obligations 

The user must respect at all times the terms and conditions established in these general conditions of use of the website. The user expressly states that he will use the website diligently and assuming any liability that may arise from the breach of the rules. 

Likewise, the user may not use the website to transmit, store, disclose, promote or distribute data or contents that are carriers of viruses or any other computer code, files or programs designed to interrupt, destroy or impair the operation of any program or program. computer or telecommunications equipment.

 

8. Responsibility of the Website

The user knows and accepts that the website does not grant any guarantee of any nature, whether express or implicit, about the data, content, information and services that are incorporated and offered from the website.

Except for cases that the Law expressly imposes otherwise, and exclusively with the extent and extent to which it is imposed, OAK&HYDE does not guarantee or assume any responsibility regarding the possible damages caused by the use and use of the information, data and services. of the website.

In any case, OAK&HYDE excludes any liability for damages that may be due to information and / or services provided or provided by third parties other than the Company. All responsibility will be from the third party, whether supplier or collaborator.

 

9. Intelectual Property 

All contents, brands, logos, drawings, documentation, computer programs or any other element susceptible of protection by the legislation of intellectual or industrial property, that are accessible in the web site correspond exclusively to OAK&HYDE or to its legitimate holders and all are expressly reserved. the rights over them. The creation of hypertext links (links) to any element of the website without the authorization of OAK&HYDE is expressly prohibited.

In any case, OAK&HYDE reserves all rights to the contents, information and services that you hold about them. The portal does not grant any license or authorization of use to the user about its contents, data or services, different from the one that is expressly detailed in the present general conditions of use of the website.

 

10. Assignment of Rights and Obligations

The contract is binding both for you and for us, as well as for our respective successors, assignees and assignees. 

You may not transfer, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it, without having obtained our prior written consent.

We may transfer, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations derived from it, at any time during its term. To avoid any doubt, such transmissions, assignments, encumbrances or other transfers will not affect the rights that, as the case may be, you, as a consumer, have been recognized by law or will annul, reduce or limit in any other way the guarantees, both express and implied. , that we could have granted him.

 

11. Non-compliance due to causes of force majeure, alien to OAK&HYDE.

We will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when the same is due to events that are out of our reasonable control ("Cause of Force Majeure").

The Causes of Force Majeure shall include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and, among others, the following:

1. Strikes, lockouts or other industrial action
2. Civil commotion, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or war preparations.
3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
4. Impossibility of the use of trains, boats, airplanes, motor transport or other means of transport, public or private.
5. Impossibility of using public or private telecommunications systems.
6. Acts, decrees, legislation, regulations or restrictions of any government or public authority

It will be understood that the obligations will be suspended during the period in which the Cause of Force Majeure continues, and we will have an extension in the term to fulfill those obligations for a period of time equal to the duration of the Force Majeure Event or to find a solution that allows us to fulfill our obligations or despite the Cause of Force Majeure.

 

12. Applicable legislation, competent jurisdiction and notifications.

The present conditions are governed and interpreted in accordance with the Laws of Spain. For any claim, the courts and tribunals of the user's home will be competent, unless they reside outside of Spain, in which case the Courts and Tribunals of the city of Madrid will be competent.

i) Law 34/2002, of July 11, on services of the information society and electronic commerce. Article 10: Without prejudice to the information requirements established in the current regulations, the service provider of the information society will be obliged to have the means that allow both the recipients of the service and the competent bodies , access by electronic means, permanently, easily, directly and free of charge, to the following information: a) Your name or corporate name; your residence or domicile or, failing that, the address of one of your permanent establishments in Spain; your email address and any other information that allows you to establish direct and effective communication with him. b) The data of its inscription in the Mercantile Registry in which, where appropriate, they are registered or of that other public record in which they were registered for the acquisition of legal personality or for the sole purposes of publicity. c) The tax identification number that corresponds to it. d) When the information society service makes reference to prices, clear and exact information about the price of the product or service will be provided, indicating whether or not it includes the applicable taxes and, where applicable, the shipping costs.

Article 76. Return of sums received by the employer.

When the consumer and user has exercised the right of withdrawal, the employer will be obliged to return the sums paid by the consumer and user without withholding expenses. The refund of these sums must be made without undue delay and, in any case, before 14 calendar days have elapsed from the date on which the decision of withdrawal of the contract was informed by the consumer and user.

Once said period has elapsed without the consumer and user having recovered the amount owed, he shall have the right to claim a duplicate payment, without prejudice to the fact that he shall also be compensated for the damages and losses caused to him in excess of said amount.

The employer has the burden of proof of compliance with the deadline.